The 10 Advantages of Segra
Over 20,000 connected customer locations. In 24 states. Across 44,000 fiber route miles — and growing!
Segra isn’t just providing an expansive network; we’re boldly shaping the future of connectivity. As one of the nation’s largest fiber providers, we deliver cutting-edge solutions in connectivity, cybersecurity, voice, cloud and colocation — and for more than 125 years, we have focused on empowering businesses across multiple industries with the speed, security and scalability they need to thrive.
What’s the secret to lasting success? Actually, there are 10. Let’s dive into the key advantages that set us apart.
1. Dedicated, Local Support and Expertise
As a Segra customer, you’ll have access to a dedicated team of industry professionals keeping your needs a top priority. Our market operating model blends the power of a nationwide network with the strength of local support. In addition to your dedicated account director, we have designated teams of local technicians who are deeply familiar with the specific needs of each market we serve. This allows us to provide fast, personalized service and immediate troubleshooting, ensuring your connectivity is always reliable, no matter where you are. Whether it’s on-site support or expert guidance, our team is always ready to assist, offering a level of care and attention that other providers can’t match.
What’s more, we recognize that a one-size-fits-all approach doesn’t work, especially when serving diverse industries with unique needs and priorities. That’s why we have specialized teams, including those for the government, carrier and healthcare sectors — each with deep industry expertise. They understand the specific challenges you face and know exactly what solutions will best meet your requirements.
2. Business-Only Network
At Segra, we focus exclusively on business and enterprise solutions, not residential service. This commitment ensures that our customers don’t have to worry about over-utilized or shared resources. Instead, only mission-critical traffic transmits across our network, guaranteeing a more efficient flow of data. By leveraging more direct fiber routes and optimized traffic management, we deliver a high-performance fiber network specifically designed to support mission-critical applications like VoIP, cloud services and data processing, providing the reliability and speed businesses need to succeed.
3. Custom-Designed Circuits and Networks
Route by route, our network has been hand-crafted to enable diversity and performance. This also applies to our client’s custom-designed private networks we architect. Everything is tailored to our customers’ needs: fiber routes, building entries, electronics, you name it. This leads to higher reliability and redundancy, greater network security and control, optimized routing, more efficient cost management and future-proof infrastructure.
4. Aiming to Provide Last-Mile Connectivity
With full end-to-end control of our network, we’re able to offer businesses unparalleled autonomy, ensuring last-mile connections, on-time delivery and a diverse range of services tailored to their needs. This approach eliminates the reliance on third-party carriers, which means businesses can count on direct, reliable and high-performance internet access with minimal risk of downtime.
With complete network control, we can respond faster, innovate more and deliver the kind of reliability that today’s businesses demand. It’s a level of service and efficiency that sets us apart and ensures our customers stay connected in an ever-evolving digital landscape.
5. Scalability
Our next-generation network is designed to empower our clients to build lasting partnerships, thanks to its scalable, future-proof architecture. This network is ready to meet the growing demands of tomorrow’s technology, providing the flexibility and performance businesses need to succeed. Built to serve a wide variety of businesses, including multi-location businesses, large enterprises and data-intensive industries, our network delivers the high-bandwidth capabilities that support today’s most demanding applications and ensures seamless growth for the future.
6. Transparency
We believe in transparency and honesty — no hidden fees, no unanswered questions and an open line of communication. In addition, integrity is at the heart of everything we do. We hold ourselves accountable to do what’s right, following through on our promises and prioritizing safety at every turn.
We are an open book. If you’re curious about the type of fiber we install, the equipment we use or the scope of our fiber footprint, don’t hesitate to ask — we’re always happy to provide the answers you need.
7. Nimble and Flexible
At Segra, we integrate agility into every part of our operation — our fiber network, our teams, our design options and even the customer-facing paperwork. Our flexibility shines through in the tailored network solutions we provide, the specialized contracts we offer and the way we resolve billing issues and support our customers.
We are bold, innovative and adaptable, constantly pushing boundaries and thinking outside the box to find new solutions. By embracing the latest technologies and challenging the norm, we’re ready for what the future holds. We tackle change head-on, study challenges, develop a plan and execute to win. And when we achieve success, we celebrate it together.
8. Ability to Sell Dark Fiber
Many communication providers shy away from offering dark fiber, fearing a loss of control over their network assets. However, for customers, dark fiber offers a major advantage: once purchased, it eliminates the need to return to the provider for bandwidth upgrades, ensuring long-term flexibility.
While some telecom companies impose strict criteria on who can access dark fiber, Segra takes a different approach. We see it as a must-have solution, giving customers complete operational control and ownership of a private, secure network without the burden of building the infrastructure themselves. Segra handles the engineering, installation and maintenance, so you can activate your network and scale bandwidth as needed. We are committed to providing resilient infrastructure that fuels your growth and success — today, tomorrow and well into the future.
9. 100% Fiber Optic
Unlike many telecom carriers that rely on a patchwork of routes and mixed technologies, which can lead to network inefficiencies and vulnerabilities, Segra’s all-fiber network provides a more reliable and streamlined infrastructure. By utilizing a fully fiber-optic network, we minimize the risk of network failures, ensuring a more stable and secure connection. With fewer points of failure, our network requires simpler management, which translates to faster troubleshooting and smoother operations. Additionally, the speed and bandwidth capabilities of an all-fiber system help reduce latency, offering high-performance internet access that is crucial for mission-critical applications and industries requiring fast, consistent connectivity.
10. Dedicated Customer Training
At Segra, we’re committed to setting our customers up for success from day one. We offer personalized training at no additional cost for all our Voice and Managed Services customers. We also provide hands-on guidance for navigating the Segra Customer portal. And as your team evolves, we’re here to grow with you. Free retraining opportunities are always available, ensuring that every team member has access to the support they need, whenever they need it.
10 Advantages, Endless Possibilities
To recap, these 10 advantages represent the core principles that drive Segra’s approach to customer success. From scalable solutions to unparalleled reliability, we’re committed to ensuring your business stays ahead.
Learn more, connect with us and explore how Segra can support your business goals here.
Let’s work together to build the future of your connectivity!