Albuquerque Plumbing, Heating & Cooling: Exceptional Service, Proactive Suppaort, and Smart Solutions Fuel Long-Term Partnership
Reliable connectivity for a “force of one”
— Martin Oravec, IT Administrator, Albuquerque Plumbing, Heating & Cooling
Albuquerque Plumbing, Heating & Cooling: Exceptional Service, Proactive Suppaort, and Smart Solutions Fuel Long-Term Partnership
Challenge: Unexpected Costs, Service Gaps, and Added Pressure
Albuquerque Plumbing, Heating & Cooling (APHC), a growing company with over 100 team members and an IT environment managed by a single IT administrator, faced critical connectivity issues under its provider.
The primary challenges included:
- Gross Overcharging and Vacant Representation
The provider had been significantly overcharging the company, including billing for lines of service that had been disconnected for several years. Additionally, the APHC IT administrator faced ongoing difficulty reaching a dedicated representative, as their assigned contact was stretched thin across a large service territory.
- Relentless Connection Issues
Unreliable bandwidth and frequent connection drops turned support calls into a daily routine, creating mounting stress for the lone IT administrator managing over 200 mobile devices and 50 PCs. The home service provider needed more bandwidth and a more personal approach to internet service.
- Searching for Integrity
The IT administrator sought an alternative partner that could deliver reliable service, fair pricing, accessibility, and a dedicated representative.
Solution: Local Partnership and Guaranteed Communication
The solution involved transitioning to Segra’s fiber internet, a decision heavily influenced by Segra’s ability to provide local representation and communication.
- Local, Dedicated Representative
The IT lead secured a meeting with a local Segra representative and found the choice easy, valuing the ability to reach a dedicated contact when needed.
- Peer Recommendation
The company’s server team, which also used Segra, provided a positive recommendation, meeting and exceeding APHC’s expectations.
- Fiber Internet Installation
Albuquerque Plumbing, Heating & Cooling began its relationship with Segra in April 2024, utilizing 150 Mbps fiber internet service. Segra demonstrated exceptional communication throughout the installation, providing updates through every step.
- Cost Savings and Reliability
The switch resulted in saving money, quick response times, and access to dedicated representatives whom the APHC IT administrator could meet face-to-face instead of relying solely on phone calls. The constant connection issues that once plagued the company have vanished, giving the Albuquerque team more time to focus on efficiency improvements, innovation, and business growth.
“In the end, it was communication, communication, communication. If you communicate with me, you will have me on board. I am so thrilled with Segra. It’s amazing.”
— Martin Oravec, IT Administrator, Albuquerque Plumbing, Heating & Cooling
Construction, Engineering, and Contracting Firm Solutions
Better project outcomes start with better connectivity, and the quality of your IT systems can have a direct bearing on the work happening both on and off site. Segra provides architectural, construction, engineering, and contracting firms with reliable, fast, efficient, and secure fiber and managed services that scale to ever-larger design files and frequent remote collaboration without sacrificing security or reliability.
From project concept to completion, Segra enables firms to stay connected with symmetrical speeds up to 100Gbps and keep mission-critical systems and sensitive data safe from the threat of cyberattacks in real time.