Reliable Connectivity Powers Mission-Critical Operations at Baker Group

Challenge

Founded in 1963, Baker Group is Iowa’s premier specialty engineering partner and contractor serving commercial, industrial, institutional, and mission-critical markets nationwide. With expertise across mechanical, electrical, plumbing, building automation, and more, the company’s operations depend on reliable, high-capacity connectivity to keep projects moving and teams aligned.

When Baker Group moved its headquarters into a new facility in Ankeny, Iowa, in 2017, leadership needed a network partner capable of providing stability across multiple offices and job sites. Downtime wasn’t an option. A single outage could disrupt design coordination, delay communication with field teams, and impact clients relying on Baker Group’s systems.

Solution

For more than a decade, Baker Group has relied on Segra as its primary network provider, with dedicated internet access (DIA) and point-to-point connections delivering stable, high-capacity connectivity between its offices and job sites.

Segra stood out from competitors not on price alone, but on service. While other providers rely on call centers and automated menus, Baker Group has direct access to their account rep. Segra has also proven flexible when projects required faster-than-standard turnaround, stepping in to deliver when timelines were tight.
Richman, IT Project Manager, Baker Group

With Segra, Baker Group has a network that is:

• Stable: Rarely interrupted, with consistent speed and performance.
• Supported: Backed by a team that answers the phone and treats Baker Group as a partner, not a ticket number.
• Flexible: Capable of adjusting to project needs, even under tight deadlines.

For Baker Group, this means uninterrupted operations, stronger collaboration, and confidence that their IT backbone can keep pace with growth.

“Segra sees customers as people, not just accounts. They serve us, they don’t just bill us, and that partnership mindset makes all the difference.” — Randy Richman, IT Project Manager, Baker Group

Engineering Solutions

Segra provides architectural, construction, engineering and contracting firms with reliable, fast, efficient and secure fiber and managed services that can scale to ever-larger design files and frequent remote collaboration without sacrificing security or reliability. Segra helps businesses like Baker Group eliminate downtime and gain peace of mind with reliable, high-capacity connections supported by people who care.