Heartland Surgery Center: Reliable Connectivity Supports Advanced Surgical Care

Challenge

Heartland Surgery Center specializes in joint replacement, spine, sports medicine, general surgery, GI endoscopy, ear, nose and throat surgery, and pain management. With approximately 70 employees, the center performs about 400 cases per month and allows patients to stay up to 23 hours. This high volume generates significant phone and internet traffic, especially through cloud-based scheduling systems.

Even short-lived communication disruptions can have serious consequences for healthcare providers—delaying surgical scheduling, disrupting patient care workflows, and introducing costly inefficiencies across operations. Heartland previously relied on separate providers for internet and voice services, leading to interruptions, finger-pointing during issues, and concerns about reliability. When planning an 8,800-foot addition to the facility, Heartland needed a partner who could support growth without disruption.

Solution

Three years ago, Heartland Surgery Center turned to Segra, attracted by its business-only focus, competitive pricing, and ability to bundle internet and voice services. Segra’s onboarding process was smooth, with zero downtime during the transition.

As Heartland expanded, adding more workstations, phone lines and users during its facility addition, Segra’s network scaled seamlessly. Faster internet and a more efficient phone system enhanced day-to-day operations and improved communication across the center.

“Segra worked with us as a partner, not just a vendor, ensuring smooth growth without glitches or delays.” — Tracy Hoeft-Hoffman, Administrator, Heartland Surgery Center

Result

With Segra, Heartland Surgery Center eliminated downtime and gained a trusted partner that supports growth and understands the unique demands of healthcare operations. Staff now work more efficiently, patients benefit from uninterrupted scheduling and communication, and the center has the confidence to continue expanding its services.

“You often hear promises in a sales pitch about reliability and service, but Segra has delivered. Years later, we’re still experiencing faster internet, seamless communication, and fewer headaches.” — Tracy Hoeft-Hoffman, Administrator, Heartland Surgery Center

Healthcare Solutions

From patient scheduling to electronic records, healthcare providers depend on uninterrupted connectivity to deliver care. Segra helps hospitals, surgery centers, and clinics eliminate downtime with secure, reliable, business-focused internet, voice, and cloud services designed to meet the critical needs of healthcare environments.