From Outages to Uptime: Hupp Electric Motors Gains Dependable Network Connectivity

Challenge

Hupp Electric Motors is a full-service provider specializing in custom-built electric motors, motor and pump repairs, specialty fabrication, and crane and hoist services. Along with its sister company, Hupp Toyota Lift, the organization employs nearly 250 people across five locations in Iowa and Illinois, making reliable connectivity essential to daily operations. However, persistent internet outages, sometimes occurring “every other week”, caused costly disruptions and slowed productivity.

Beyond reliability, Hupp Electric Motors also needed a solution that balanced performance and value — delivering faster, more dependable service at a competitive price point.

Solution

Segra addressed Hupp Electric Motors’ critical need for reliable connectivity by providing a solution based on fiber-optic network services, professional management, and robust support. Hupp chose Segra not only because it came highly recommended from trusted peers, but also for its competitive combination of price, speed, and, most importantly, reliability.

Reliability and Uptime

Hupp Electric Motors now utilizes Segra for both E-LAN and internet services across all of its locations, leveraging its expansive fiber-optic network to ensure seamless operations. Since switching to Segra, the company has achieved more than seven years of near-perfect uptime — an unprecedented level of reliability. That reliable service has eliminated a major source of operational concern, providing significant peace of mind.

“Going from outages every other week to virtually none has been a huge improvement. It frees us up to focus on other priorities instead of constantly worrying about connectivity issues.” — Tyler Weissinger, Information Technology Coordinator, Hupp Electric Motors

Service, Support and Added Value

Segra enhances the partnership through proactive and responsive support, making the overall experience seamless. The Network Operations Center (NOC) is consistently responsive and efficient. Hupp noted that the NOC collaborates effectively across diverse network architectures and environments, reinforcing Segra’s commitment to customer care.

“Any time I’ve reached out to Segra for support, they’ve responded within minutes. They even helped me once when the problem wasn’t even their responsibility!” — Tyler Weissinger, Information Technology Coordinator, Hupp Electric Motors

Segra provides a consistent point of contact who actively manages the account, offering quarterly check-ins, in-person meetings, and even speed upgrades at negligible cost. Selected for its competitive pricing, speed, reliability, and coverage, Segra continues to deliver strong value under its current five-year agreement, including project components tailored to Hupp Electric Motors’ needs.

Long-Term Alignment and Recommendation

Due to the consistent satisfaction and performance over more than five years, Hupp Electric Motors is extremely pleased with Segra’s reliability, price, and speed. Should the company expand to new locations, Segra would be their first choice for connectivity solutions.

“Segra has been incredibly easy to work with. Nothing goes wrong, it just works, and we don’t have to sweat it. Every day, everything runs smoothly.” — Derek Bloomfield, Quality Engineer at Hupp Electric Motors

Construction, Engineering, and Contracting Firm Solutions

Better project outcomes start with better connectivity, and the quality of your IT systems can have a direct bearing on the work happening on site. Segra provides architectural, construction, engineering and contracting firms with reliable, fast, efficient and secure fiber and managed services that can scale to ever-larger design files and frequent remote collaboration without sacrificing security or reliability. From project concept to completion, Segra enables firms to stay connected with symmetrical speeds up to 100Gbps and keep mission-critical systems and sensitive data safe from the threat of cyberattacks in real time.