Responsive Service, Rapid Provisioning, and Local Support Keep New Mexico Mutual Focused on Customers

Challenge
New Mexico Mutual (NMM), the leading provider of workers’ compensation insurance in New Mexico, needed a fast, responsive connectivity partner that could delivery fast, reliable symmetrical Internet and dedicated point-to-point circuits for seamless statewide data transport.

Before engaging Segra, NMM experienced persistent delivery and support challenges with large national carriers, including missed provisioning milestones, extended circuit turn-up delays, and ineffective post-install support. After turn-up, issues persisted and resolution required navigating prolonged escalation paths that consumed significant operational time and resources.

NMM required a partner that could move quickly, communicate clearly, and support their infrastructure without adding operational burden.

Solution
Since Segra entered the New Mexico market, NMM has found the ideal connectivity partner, leveraging Segra for dedicated internet access, private line circuits, and secure point-to-point connectivity that supports communication between locations and ensures reliable transport of business-critical data across its statewide operations.

These services give NMM the symmetrical bandwidth and consistent performance needed to support internal systems, employee connectivity, and day-to-day insurance operations without disruption. For an organization that depends on timely access to applications, claims information, and internal communications, dependable network performance directly supports service delivery and responsiveness to customers across New Mexico.

Segra distinguished itself through speed, collaboration, and personal engagement.

“Segra was a company that could move fast and who would talk to you about your needs and come up with a solution,” said Chris Frassanito, IT Infrastructure Manager at NMM. “Working with other vendors took extensive amounts of time and effort.”

That responsiveness was proven during a recent circuit upgrade:

“I sent an email and got a quote back the same day. Provisioning was done within three days without an expedite,” said Frassanito. “If you want a fast, responsive circuit provider, Segra is a great solution.”

In addition to rapid provisioning, Segra’s private line circuits help NMM move data securely and efficiently between sites, while dedicated internet access provides reliable bandwidth for cloud-based applications, communications, and everyday business operations. Together, these services reduce the risk of delays, interruptions, or bandwidth constraints that can affect internal productivity and customer responsiveness.

Partnering with Segra has provided NMM with reliable connectivity, consistent support, and meaningful time savings. The biggest measurable benefit: NMM’s IT team can now focus on supporting internal customers instead of chasing vendors.

“I have more time on my hands to support my customers because I know Segra is supporting me,” said Frassanito.

That operational confidence has become one of the most important outcomes of the relationship. Instead of dedicating time to vendor escalations, delayed installations, or support issues, NMM’s IT team can focus on maintaining systems and supporting business priorities.

An added advantage has been the strong relationship NMM has built with Segra’s local team.

Frassanito added, “I have great relationships with the team at Segra. They work right here in my area, and I see them out in the community. It makes a big difference knowing your provider is local and invested.”