Willmar Electric: Exceptional Service, Proactive Support, and Smart Solutions Fuel Long-Term Partnership

Challenge

With over a century of experience, Willmar Electric provides commercial, institutional, and industrial electrical services across Oklahoma, Nebraska, and Minnesota. To support its expansive operations, the family‑owned company sought reliable connectivity and exceptional service to strengthen its network capabilities and office connectivity. Initially, fiber internet was not available in their specific neighborhood in Lincoln, Nebraska, creating a challenge in meeting the company’s connectivity needs.

What’s more, Willmar Electric experienced significant issues in their other markets, where they frequently dealt with rolling outages. This lack of reliability was impacting the company’s core operations. The main servers located in Willmar, Minnesota, were connected to the corporate office through a VPN, meaning any connectivity issue at that site could bring the entire company offline. Additionally, the team found that many industry vendors had slow resolution times, often taking up to 24 hours to respond to a service ticket.

Solution

Segra’s commitment to quality service, proactive communication, and effective problem-solving has earned Willmar Electric’s trust and confidence, allowing the company to quickly address connectivity issues, minimize downtime, and maintain consistent performance across its network.

When Willmar Electric’s Lincoln, Nebraska, location lacked fiber service, Segra stepped in as the only provider willing to take on the cost and complexity of delivering connectivity to the building. The result: a site free from the rolling outages common in Willmar Electric’s other markets. The reliability of Segra’s service was so impactful that Willmar Electric decided to shift its main operations from its Willmar, Minnesota, location to Lincoln. Segra’s strategic consultation and support helped the company relocate all corporate servers and hardware. Segra oversaw the entire process, guiding the fiber rerouting and ensuring seamless operations every step of the way.

“The reliable, exceptional service from Segra in Lincoln is why we made it our central hub. Moving our critical hardware from Willmar, where outages used to shut us down, has allowed us to boost speeds and keep operations running smoothly.” — Misty Lauer, Vice President of Finance and Administration, Willmar Electric

Segra’s prompt action and handling of crises continued to build Willmar’s trust. When equipment failed due to high temperatures, Segra’s team worked overnight to install new hardware and reroute fiber, ensuring zero downtime for Willmar’s employees the next day.

“I know that if I absolutely needed something, I could call Segra, and they would make it a priority. I can put in a ticket and know I’m going to be talking with someone within an hour or so, getting a plan put together, and resolving the issue usually within the same day.”

For over 15 years, Segra has maintained a strong, long-standing partnership with the company, delivering reliable connectivity and superior support, ensuring seamless operations across all sites. With Segra’s dependable service and proactive communication setting the standard, Willmar Electric continues to pass on competitors’ proposals and is poised to adopt Segra at other locations if and when they expand coverage in those markets.

Construction, Engineering, and Contracting Firm Solutions

Better project outcomes start with better connectivity, and the quality of your IT systems can have a direct bearing on the work happening on site. Segra provides architectural, construction, engineering and contracting firms with reliable, fast, efficient and secure fiber and managed services that can scale to ever-larger design files and frequent remote collaboration without sacrificing security or reliability. From project concept to completion, Segra enables firms to stay connected with symmetrical speeds up to 100Gbps and keep mission-critical systems and sensitive data safe from the threat of cyberattacks in real time. providing