Women’s Specialists of New Mexico: Dependable Connectivity Powers Seamless Patient Care

Challenge

Women’s Specialists of New Mexico is a busy OB-GYN practice serving patients across Albuquerque with comprehensive women’s healthcare, from obstetrics and gynecology to diagnostic imaging, and telehealth consultations.

Like most healthcare providers today, the practice relies heavily on both local and online systems:

• Electronic Medical Records (EMR)
• Electronic prescriptions
• Lab and X-ray orders
• Patient communication tools

Any internet downtime directly affects patient care, delaying prescriptions, disrupting communication, and slowing access to time-sensitive medical data. Before partnering with Segra, the team often had to troubleshoot across multiple vendors and systems to identify the source of an issue, wasting valuable time that should be spent with patients.

Solution

To support the clinic’s high patient volume and growing reliance on digital tools, Segra delivered a high-speed, business-grade internet solution built for the unique demands of healthcare. From day one, the implementation was smooth and disruption-free, allowing the team to maintain patient schedules and care delivery without interruption.

Since partnering with Segra, Women’s Specialists of New Mexico has experienced consistently reliable performance across all critical systems, from its server-based electronic medical records to e-prescriptions, electronic lab orders submitted to outside providers, and diagnostic imaging. Network uptime has remained near-perfect in four years.

Segra’s proactive customer support and local presence in Albuquerque mean the practice always has a trusted partner ready to respond, helping staff troubleshoot issues quickly and ensure care operations run smoothly. With dedicated account management and responsive technical support, the practice no longer worries about connectivity, allowing its staff to focus on what matters most: their patients.

“If we ever have an issue, Segra answers right away. They help us rule out the internet first, and nine times out of ten, the problem isn’t even on their end. That level of reliability makes a huge difference.” — Kathy Teston, Executive Director, Women’s Specialists of New Mexico

Result

With Segra, Women’s Specialists of New Mexico has achieved:

• Consistent, reliable connectivity that supports electronic prescriptions, external lab orders, and EMR systems.
• Faster response times when issues arise, thanks to Segra’s proactive, local support team.
• Peace of mind: the staff can focus on patient care instead of worrying about network interruptions.

“I don’t even have to think about the internet anymore, which is the way it should be. Segra is more than a provider; they’re a partner we can count on.” — Kathy Teston, Executive Director, Women’s Specialists of New Mexico

Healthcare Solutions

From EMR systems to telehealth appointments, healthcare providers depend on uninterrupted connectivity to deliver care. Segra helps hospitals, clinics, and specialty practices eliminate downtime with secure, reliable, business-focused internet, voice, and cloud services designed to meet the critical demands of healthcare operations.