X-Ray Associates of New Mexico: Reliable Connectivity Supports Statewide Imaging Care

Challenge

X-Ray Associates of New Mexico (XRANM) provides diagnostic imaging and radiology services across the state, with six offices in Albuquerque and additional locations in Santa Fe, Farmington, and Alamogordo. The group also reads for four hospitals statewide, serving both New Mexico’s largest city and many smaller communities.

With more than 1,400 patients a day, XRANM relies heavily on secure, reliable connectivity to transmit large imaging files, access records, and maintain real-time communication across its dispersed network of offices and partner hospitals. Even short disruptions can delay patient care, making network stability essential.

Solution

Segra has supported XRANM for more than two decades, delivering fiber-based connectivity that underpins its statewide imaging operations. Services include dedicated fiber internet access and point-to-point private Ethernet connectivity that links clinics, hospitals, and core systems with consistent performance and predictable capacity.

XRANM relies on Segra’s fiber network to securely transmit large imaging files between locations, support daily clinical workloads, and maintain stable access to records and systems across its distributed footprint. Segra’s symmetrical bandwidth and carrier-grade service levels help ensure imaging data moves quickly and reliably, without congestion or interruption.

A key advantage of the solution is continuity. Many of the same Segra engineers and local representatives have supported XRANM for years, building deep familiarity with its environment and workflows. Whether deploying new fiber at a clinic, adjusting capacity, renewing contracts, or troubleshooting an issue, XRANM’s IT team works directly with people who already understand their network.

“It’s been a smooth, consistent relationship with Segra. We’ve had very few issues, and when we do, Segra’s team responds quickly and keeps us updated until the problem is solved.” — Tate Duewall, Chief Information Officer, X-Ray Associates of New Mexico

Result

With Segra, XRANM benefits from:

• Reliable connectivity: A stable, high-capacity fiber network that supports imaging workflows and daily clinical operations.
• Consistent performance: Predictable bandwidth and low latency for transmitting large diagnostic files.
• Responsive support: Fast access to local engineers and the Network Operations Center when assistance is needed.
• Operational confidence: Less time managing vendors and more time supporting clinicians and patients.

For XRANM, dependable connectivity translates directly into uninterrupted imaging workflows, faster turnaround times for hospitals, and peace of mind for an IT team supporting a busy, statewide healthcare network.

“Segra feels like a partner, not just a provider. They’re flexible, professional, and always willing to go the extra mile. That’s why we’ve stayed with them for more than two decades.” — Tate Duewall, Chief Information Officer, X-Ray Associates of New Mexico

Healthcare Solutions

From imaging centers to hospital systems, healthcare organizations rely on networks that can move large volumes of data securely and without interruption. Imaging workflows require consistent bandwidth, low latency, and reliable access to clinical systems across multiple locations.

Segra supports providers like XRANM with fiber-based connectivity designed for data-intensive healthcare environments. Dedicated internet access and point-to-point fiber deliver predictable performance for transmitting imaging files and accessing records, while scalable network capacity allows organizations to grow without compromising reliability or security.