The Charleston RiverDogs are a Low-A affiliate of the Tampa Bay Rays. Located in scenic Charleston, SC, the RiverDogs play at Joseph P. Riley, Jr. Ballpark, named for 40-year Charleston mayor Joseph P. Riley, Jr., which opened in 1997. The park seats about 5,500 guests and also features the Segra Club, a year-round, climate-controlled space perched above the 1st-base line.
In 2019, the RiverDogs were looking for a fast, secure and reliable wi-fi solution, powered by fiber, new phone systems that would enable a better customer experience, from one provider that they could rely on. What they found was a provider not only committed to providing the RiverDogs with excellent solutions, but one committed to the Charleston community as a whole.
“ The internet coverage we have in the ballpark is far superior than anything we’ve had in the past. That’s allowed us to really grow our businesses in a number of ways that have been lacking for us.” – Ben Abzug, Assistant GM of the Charleston RiverDogs
When the partnership between Segra and the RiverDogs was cemented in 2020, the pandemic threw up a major roadblock to fiber and service installations, then the 2020 season was postponed. With fans returning for the 2021 baseball season and installation completed, the Segra solutions have enabled the RiverDogs to pivot to digital platforms for ticketing, as well as food and beverage point-of-sale systems. It’s also meant improved internal operations, increased revenue and improved efficiencies in their core business functions.
The local service Segra is able to provide has been an unexpected value-add for the team also. The RiverDogs know that they can contact our local team of experts who know their business and infrastructure set-up well, allowing for a quick response and resolution, if problems arise.
“ I have three to four people who worked with us through the process, who intimately know our ballpark and setup that I can call at moment’s notice. That simply wasn’t the case with our previous vendors. If I have a ballpark with 5,000 people and an access point goes down, I need to get that solved.” – Ben Abzug, Assistant GM of the Charleston RiverDogs